ISBN13: 9780789735874
Condition: NEW
Notes: Brand New from Publisher. No Remainder Mark.
Product DescriptionWhat do you do when your squeaky new Microsoft operating system doesn’t work? You moan and complain and get personal about Bill Gates’s haircut while you wait for Microsoft to figure it out and issue a fix in a hefty service pack in a year [...]
Product DescriptionGet full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success…. More >>
Building & Managing a World Class IT Help Desk
Product DescriptionAre you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The ‘How To’ book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT
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Product DescriptionA standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client’s specific needs, and writing for the end user. This text has been updated to reflect the latest in support industry [...]
Product DescriptionFully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPSR exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you’ll find learning objectives at the beginning of each chapter, exam tips, [...]
Product DescriptionCovers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating a help desk. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement. The book starts with an initial [...]
Product DescriptionHelp Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support – Ready to use supporting documents bringing ITIL Theory into Practice – Covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating a help desk. The author leaves no key [...]
A notification e-mail is sent to the admin each time a ticket is opened to alert them to check their work queue.
The Help Centric Admin extranet offers the ability to search on help tickets, build/use a knowledge base of solutions, a work queue, and response capabilities.
The knowledge base is built-up automatically, each time a ticket [...]
Product DescriptionThis survival manual for Help Desk managers and staff presents practical strategies and tactics to enable Help Desks to add value to their enterprise. Includes suggestions for staffing, managing and selling a Help Desk, and helpful solutions to the problems of dealing with the changing face of technology and the economic realities of downsizing…. [...]
ISBN13: 9780471248163
Condition: USED – VERY GOOD
Notes:
Product DescriptionThe definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.
This book is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk [...]